May 04, 2017
Description The Director, Client Services is responsible in providing leadership, management, and training to the account management and sales planning teams. They facilitate communication with upper management and internal ad-operations on all proposals and active regional accounts. Regional Leads will also provide the team with the necessary support to maximize revenue through first class client service and account management. Responsibilities: Proactive and positive attitude, always willing to partner with team members and colleagues to solve campaign problems or client questions Serve as the main point of contact on all escalations for client-related items (pre & post-sale) both internal and external Work as liaison between Director of Adops and VP of Sales to coordinate pricing, media plans, campaign updates, upsell opportunities, and troubleshoot delivery issues Track growth of team members to relay to upper management for promotions Work hand in hand with Sales and Ad-operations teams to form a cohesive team from start to finish of campaign process Manage account distribution across account managers and sales planners and reallocate as necessary Oversee quality of campaign set-up and ongoing performance against client objectives, to ensure client satisfaction is fully met Responsible for updating client services team on regional goals and pacing to regional incremental goal Build case for hiring requests and discuss with upper management Ensure campaign billing is reconciled accurately and in a timely fashion Coordinate Requirements: BA/BS degree 4-6+ years in digital media, and 3+ years in a leadership role Directing team members in meeting client and company objectives Ability to work with all internal departments to ensure campaign success Ensure client satisfaction to maintain account and client retention Excellent relationship management skills and a good team leader Knowledge of the digital ecosystem/landscape and understanding of industry trends Serve as point of escalation for all pre and post-sale support related activities within the region Process oriented with a strict attention to detail Ability to prioritize and focus on multiple tasks in high-pressure situations Strong oral and written communication Outstanding computer skills including strong knowledge of Microsoft Office, brand verification partners, brand safety partners, and ad servers About Amobee (http://www.amobee.com) Amobee is a leading, global digital marketing technology company that provides data-driven solutions for agencies and brands. By leveraging our proprietary Brand Intelligence technology and cross channel digital platform, Amobee’s clients gain a deeper understanding of their target audience by analyzing real-time and historical content consumption trends and sentiment from across the digital ecosystem. The insights generated from Amobee Brand Intelligence inform our client’s media strategies and activation across all channels and devices to generate unparalleled ROI on a global scale. Amobee is a division of Singtel’s Digital L!fe Group, which is focused on creating new digital growth engines to delight customers and disrupt adjacent industries. Amobeeoperates across North America, South America, Europe, Middle East, Asia, and Australia.
Amobee Santa Monica, California, United States Full-Time